However, costume companies are very often the target of unscrupulous individuals who purchase costumes and after using them attempt to return them for a refund. Unfortunately, our encounters with these individuals have hurt our business.

In order to guard against this, and guarantee low prices, we have been forced to draw certain parameters around returns. Additionally, because the very nature of the costume business is that items are often used for a singular event, such as a wedding or a party, we cannot accept returns without prior authorization under the terms outlined below.

HALLOWEEN 2007 ADDENDUM:
Orders placed with regular shipping between October 15th and October 31st are returnable for a refund (less the restocking fee) only when the authorized before, and postmarked no later, than October 26th. After October 26th, we will exchange merchandise under the remaining terms of our return policy, below, either for other merchandise or a store gift certificate. This does not apply to merchandise excluded from returns, including clearance items, as detailed below.

See below for restrictions on all express shipments.

• NO RETURNS WITHOUT PRIOR AUTHORIZATION.  See below for instructions.

• All sales are FINAL unless otherwise indicated below.

• RESTRICTION ON EXPRESS SHIPMENTS: Please note, if you contact us to have an order shipped using upgraded express services (next-day, 2-day, or 3-day) we will be unable to grant any refunds on the merchandise. We are always more than happy to help you exchange this merchandise for size and/or style under the terms of the remainder of our policy below.

• We do not grant returns based on buyer's remorse. (Honestly, if you aren't sure you can afford it, its better to wait until you're sure).

• If we'd made a mistake, we'll fix it right away!  If you receive a product which is incorrect, please contact us via e-mail for a return authorization code. Be sure to include your order # (not your invoice #) with your request. We will reimburse return shipping fees when the problem is our fault. (See Below)

• All claims for damages should be filed with the carrier who moved your shipment. We do not claim responsibility for loss of, damage to, or lateness of shipments. We will be happy to assist you in filing the claim by providing the necessary information.

• Unless we sent the a damaged or incorrect item, which we will cheerfully replace or correct, we are unable to accept returns of the any of the following items:
  • Arms & Armor - including all swords, daggers, and armor.
  • Buttons & Notions
  • Chains of Office
  • Clearance Merchandise and eBay items
  • Hats - due to health restrictions, we are unable to exchange or accept returns on hats.
  • Jewelry
  • Miniature Paintings
  • Non-Clothing Accessories - ie. pouches, props, etc.
  • Replica Coins
  • Sewing Patterns
  • Tapestries
  • Wedding Gowns

• If you ordered the wrong size of a product, we will make all efforts to assist you in replacing it with the proper size. Contact us for a return authorization code BEFORE returning the item(s).

• In all cases, to receive a return authorization code, you must contact us within 5 days of receiving your product. We will not authorize or accept any returns beyond this time.
  To obtain authorization, please e-mail our returns department. Include your original order number, the date the package was delivered, and the item(s) which are in question. If the requested information is inaccurate or incomplete, this may delay or prevent your request. We will respond by e-mail the same or next business day.

• All items for which a return authorization code is issued must be immediately shipped. Items shipped longer than 3 days after the return authorization code is issued will be refused without exception.

• Items returned without a return authorization code are not accepted and are refused as "Return to Sender". In some rare cases, we may, at our discretion, accept these returns, but they will be subject to a 25% restocking fee.

• Items which are returned must be in new and saleable condition. Cigarette smoke damage, perfumes, any wear and tear, or other damage or use of any kind will result in these items being ineligible for credit. We will return such items to the customer at the customer's expense or, at the customer's request, discard the item(s). No credit will be issued on items deemed unsaleable. The Tudor Shoppe will be the sole judge in determining which items are in new and saleable condition and the decision, once made, is final.

• ALL REFUNDS are subject to a 15% restocking fee. (This does not apply to items returned for in-store credit or item for item exchanges). We will not waive the restocking fee in any case unless we have sent you a damaged or incorrect item which can not be replaced.

• All refunds, when applicable are issued on the 15th and last day of each month.

• Unless we've sent you the wrong product, all shipping fees are non-refundable.
  Please note that the following are not included in "wrong product" and are not eligible for shipping credit:
  • You don't like the color of something which was described as "assorted color combinations". Please call or e-mail and we'll tell you what combinations are currently available before you place your order.

  • You ordered a one-size-fits-most or STD product and its too large or too small. Please note the measurements listed on some items. When in doubt, include your chest, waist, and hip measurements, along with your height and weight measurements in the "Comments" section when ordering. We won't send it if it won't fit.

  • You ordered the wrong size of a product.
  In all these cases, we'll be happy to assist you in an exchange or refund, as outlined above, but can offer no credit for shipping fees.

• We apply this policy equally to all customers; we do not make exceptions. To do so would be unfair to others.