Introducing our New, No-Hassle Return and Exchange Policy!
Additionally, while we strive to get it right the first time, if we have made a mistake, we'll work with you to fix it right away. See the Shipping Errors, Missing, and Damaged Items at the bottom of this page for more information.
By placing an order with us, you are agreeing to the following terms and conditions. We encourage you to contact us via e-mail with any questions about this policy prior to making your purchase. We will be happy to answer your questions.
OUR SIMPLE, NO-HASSLE RETURN & EXCHANGE POLICY REQUIREMENTS:
That's it! No authorizations are required-- there is no need to e-mail or call us for an authorization to return or exchange your item.
PRODUCT ELIGBILITY CRITERIA:The following items are never returnable:
All refunds are issued for the retail price of the item(s), less a 10% restocking fee. We will NEVER charge you a restocking fee when you are exchanging an item or returning items for store credit.
Refunds can only be made via the same payment method used to make the original purchase.
We will not refund shipping and handling charges for either direction. (The only exception to this is described under "Shipping Errors" below).
If an item is returned and it is determined that the merchandise falls outside the above criteria, we reserve the right to reject the return or exchange. If a return or exchange can not be processed based on the above criteria, the merchandise will be returned to you only if you instruct us to do this, in writing, within your returned parcel. The customer will be charged for return shipping fees. Otherwise, items which are not claimed after 60 days will be donated to charity, or based on the condition, discarded.
Once an order is placed, all packages for which a customer refuses to accept the delivery will be subjected to a 25% restocking fee.Refunds and credits are typically processed within 2 weeks, but during the extremely busy season of September - November, it may take up to 4 - 6 weeks to process your return.
SHIPPING ERRORS, MISSING AND DAMAGED ITEMSWhile we try very hard, we sometimes make mistakes in the fulfillment of orders. Other times, the merchandise may be missing parts or may have become damaged during the shipping process. In these situations, we want to do everything possible to fix your the problem as quickly as possible.
The first step is to notify us, in writing, via e-mail that something is wrong, missing, or damaged. Give us as much detail as possible and be sure to include your name, your order or invoice number and specifics of the situation.
Depending upon what is wrong, the item which was ordered, and the season, we will likely be able to fix the problem very quickly. Someone will respond to your inquiry and let you know what is possible and the time frame in which it can be completed. Regardless, we will respond promptly to your written communication -- usually on the same or next business day.
If you have paid for an express service and the carrier fails to deliver your item on time, we will assist you in filing a claim to retreive some or all of your shipping fees. UPS and Fed/Ex are very good about being ontime, but sometimes problems occur. Delays caused by weather will likely be ineligble-- but we'll file them for you anyway because it doesn't hurt to try!It is vital that you inspect your order and report, in writing, all claims of errors, missing, or damaged items within 10 days of receiving your order. In cases of damaged or missing items, retain all packaging until the claim process has been completed. If you allow more than 10 days to elapse, or you discard the packaging, you will forfeit the liability of the carrier (UPS, FED/EX, or USPS) for damage and if this occurs, we will be unable to assist you in correcting the problem.